Refund Policy

This policy applies to payments made to JunketClub for its own services: subscription plans for casino partners and any membership plans for players.

It does not cover payments for tour packages, stays, stakes or any other part of a trip. Those are never charged by the Platform — see the next section.

JunketClub does not collect payment for bookings, tours or gambling. When you book a package, all settlement — the package price, stakes and any extras — is arranged directly between you and the casino.

Any refund, change or cancellation of a trip is therefore agreed between you and that casino. JunketClub cannot refund money it never received, and will never ask you to pay for a trip online.

Subscription plans are billed in advance for each billing period — monthly, or as stated at checkout — and renew automatically until you cancel.

Payments are processed by our third-party payment provider, which acts as the merchant of record for the sale. Your invoice and card statement will reference that provider, not JunketClub.

You can cancel a subscription at any time from your dashboard or the billing portal. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for.

We do not charge a cancellation fee.

New subscriptions: if a plan isn't right for you, request a full refund within 14 days of your first payment for that plan.

Renewals: once a renewal period has started, its payment is generally non-refundable, except where the law that applies to you requires otherwise.

Duplicate or clearly erroneous charges are refunded in full.

Email support@junketclub.app from your account email address with the transaction details. We aim to respond within 5 business days.

Approved refunds are returned to your original payment method through our payment provider. How quickly the money appears depends on your bank or card issuer.

Nothing in this policy limits any consumer rights you have that cannot be waived under the law that applies to you.

If you believe a charge is wrong, please contact us first — most issues are resolved quickly. As merchant of record, our payment provider may also handle certain billing disputes and chargebacks directly.

We may update this policy as our paid plans evolve; the date above always reflects the latest revision. Questions about refunds: support@junketclub.app.